Last updated on July 28, 2021.
If you are not at least 13 years old, do not use this website. If you are between the ages of 13 and 18, we assume that if you are using this site or purchasing products through this site that you have the permission of a parent or guardian to do so and if you do not then do not use this site or purchase products on this site.
Accessing this website and account security. We reserve the right to withdraw or amend any material we provide on this website in our sole discretion. We will not be liable if for any reason all or any part of this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of this website, or the entire website, to users, including any registered users.
Use of your account. You are responsible for all activity on the site from your account or that use your credentials. You are responsible and liable for any security breaches that occur with respect to the website through your account.
Use of our website. You agree not to use or launch any automated system, including without limitation, “robots,” “spiders,” “offline readers,” or any other tool or malicious code that would disrupt our website or try to compromise other users and other accounts. This site does not allow users to post content.
You agree that you will not use any means with respect to the website including any automatic or electronic means, to obtain or access any information, data or materials provided by any other users.
Shopping carts. When you shop on our site, you can use a shopping cart to keep track of the items you have selected until you are done shopping. You will be able to review and confirm your choices, your shipping address, how you are paying for your items, and the sizes you need.
Back order. If any item you select is on back order, we will send you updates to let you know when it will be available. This notice will be sent to the email you give us when you are getting ready to check out.
Pricing and product errors/corrections. We endeavor to present current, accurate, and reliable information regarding our products. However, on occasion, this site may contain typographical errors, inaccuracies, or omissions that may be with regard to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct errors or to update product information at any time without prior notice. If a product is listed at an incorrect price due to an error on this site, to the fullest extent allowed by law, we reserve the right to refuse or cancel any orders placed for any product listed at the incorrect price. Further, to the fullest extent allowed by law, we reserve the right to refuse or cancel any such orders, regardless of whether the order has been confirmed and your method of payment charged. If your method of payment has already been charged for the purchase and your order is then cancelled, we will issue a credit to your original method of payment for the amount of the incorrect price.
Not for resale. You are expressly prohibited from using this site to purchase any product for purposes of resale by you or any other person, and we expressly disclaim all warranty for claims for damages or otherwise, including all indirect or consequential damages resulting from your intent to, attempt to, or actual resell any product purchased from the website.
Problems. If there is problem with the information you give us when you check out, we will try to reach you through the contact information you provided.
Fraud. If there is any concern about fraud or credit, we will let you know if we are allowed by law. We may be required by law to first report the problem to law enforcement officials. We use a third party vendor to detect fraud.
Your money. When you check out, and put in your payment information, you promise, represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes that could impact your order, your account or your payment.
Cancelling or returning products. Please see our return and cancellation policy by clicking here: [https://woolandclay.co/pages/shipping-and-returns]
Prices and taxes. We may change the prices of our products from time to time. Different locations require us to charge and collect sales tax at the time of check out. Except to the extent required under applicable tax laws, the actual tax amount that will be applied to your order and charged to your payment method is based on calculations on the date of shipment, regardless of when the order was placed.
Shipping choices and costs. When you check out, you will select your means and timing of shipment. If you do not live in the United States, where we are based, you may also have to pay import duties that will be reflected in your final order summary.
You may choose to submit to us comments or suggestions about the site and our products. By submitting a comment or suggestion, you understand and agree that we have the unlimited right to use those comments or suggestions for any purpose, without any compensation or attribution to you.
Disclaimers and limitation of liability. This website is provided on an “as is” and “as available” basis. Except as expressly stated herein, the site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, Wool+Clay, its subsidiaries, and its licensors do not warrant that the content on this website is accurate, reliable or correct; that the site will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the site is free of viruses or other harmful components.
To the maximum extent permitted by applicable law, under no circumstances will Wool+Clay be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the site or your account or the information contained therein.
These limitations of liability apply whether the claim or alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Wool+Clay has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law.
Arbitration; no class action. To the fullest extent allowed by law, neither you nor we will seek to have a dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. Further, to the fullest extent allowed by law, no arbitration or proceeding can be combined with another without the prior written consent of all parties to the arbitrations or proceedings.
If you or we have a dispute with the other or this website or our agreement, notice must first be sent to the other party, including:
Name, address, and contact information of the party giving the notice.
The facts that are the basis of the dispute.
The remedy sought (e.g. a refund).
For notices to us regarding a dispute, they must be emailed to: email@example.com with a copy mailed to Wool+Clay, LLC, attn: Legal Department/CFO, 777 Brickell Ave #500-97351, Miami, Florida 33131.
If we have a claim against you, we will notify you by the contact information you have provided to us.
We and you will then use good faith efforts to resolve through informal negotiations the dispute. If, despite these good faith efforts, we cannot reach an agreed resolution within 60 days, then, you or we may commence an arbitration proceeding. Arbitration will be conducted in St. Petersburg, Florida, or if you and we agree remotely.
Arbitration will be administered by one arbitrator. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim.
Your comments and concerns. This web site is owned and managed by Wool+Clay. All feedback, comments, requests for technical support and other communications relating to this website or our products can be sent to us at: firstname.lastname@example.org.
Last modified July 28, 2021.
Click here to get a printable version here
This policy applies to information we collect:
On this site;
When you purchase products through this site;
In email and other electronic messages between you and this website;
When you sign up for our newsletters;
When you choose to register and create an account with us; and/orWhen you interact with our advertising on third-party websites (for example, Facebook, Linkedin, Twitter and other social media sites and third party sites that may advertise our products and which may include a link to this site).
It does not apply to information collected by:
By us offline or through any other means, including on any other website operated by company or any third party (including our affiliates and subsidiaries); or,
If you are not at least 13 years old please do not use this site.
If you are in certain countries in the EU, even if you are at least 13, but not yet 16, you may need your parent’s or guardian’s approval. Check here to confirm what your EU member state requires:
Only if required by law will we ask for your actual date of birth and except as required by law, you are not obligated to provide this information. If you are under 18 you need your parent or guardian to consent to register an account with us.
Parent/guardian right of access: your parent and/or your legal guardian has the right to ask about the information we have collected about you. We will ask that person making the request to verify that they are in fact your parent or legal guardian before we provide them your information. We will also collect the contact information for the person requesting this information so we can respond to the request.
For more information about children’s online privacy, please visit (for children in the U.S.), the federal trade commission’s resource page: https://www.Consumer.Ftc.Gov/articles/0031-protecting-your-childs-privacy-online.
We do not knowingly collect information about children under that age of 13. If a parent or legal guardian believes that we have been provided with information about their child under the age of 13, please contact us at: email@example.com.
Information collected when you visit or purchase from this site:
Categories of information and sources of that information
Category / Examples / Source:
Identifiers and other personal information / Name, alias, mailing address, IP address, email address, account name, password, phone number, signature, credit card or other payment information (payment information is stored only by our payment processor and our third party fraud detection service provider) / You when you visit, create an account or make a purchase; or the person that sent you a gift from our site.
Other personal information / Phone number, signature, credit card or other payment information (payment information is stored only by our payment processor and our third party fraud detection service provider) / You or the person that sent you a gift from this site.
Internet and other network activity / Browsing history, browser type, ip address, device used to connect to this site, search history, your interaction with the website, including dates and times, which advertisements you clicked on, the site you may have used to link here . Automated technology such as cookies, google analytics and web beacons.
Your consent, selections and elections / Your opt-out selections regarding advertising and your opt-in and opt-out regarding newsletters / You.
See also our section for Florida and EU residents regarding information collected and retained when you exercise certain rights.
Gifts: if you are purchasing a gift for someone, and you give us that person’s information for shipping, we are relying on you to make sure you have the right (and consent if needed) to provide to us the recipient’s information.
Third party service providers and your purchasing/return activities:
These third party providers are not authorized by us to use the information you provide for your purchases, credits, returns, and account information except to help us do our business with you, or as required by law (for example, to confirm there is no fraudulent transaction). These providers have also committed to cooperate with us when you exercise certain choices (for example, of you want to be forgotten if you are in the EU or Florida).
Cookies, beacons and other automated data collection technologies; do not track signals:
Some web browsers may transmit "Do not track" signals to the websites and other online services with which the browser communicates. There is no standard that governs what, if anything, websites and online services should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard for responding is established, we may revisit our policy accordingly.
Types of automated technology and your options:
Cookies (or browser cookies). A cookie is a small text file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website.
Web beacons. Pages of our website, our e-mails, and services may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and to gather other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).
How we use information collected
How we use information collected by automated technology:
We use information collected to improve our website and to deliver a better and more personalized service, thereby enabling us to:
Estimate our audience size and usage patterns;
Send you advertisements;
Help you navigate through the site;
Store information about your preferences; and
Recognize you when you return to our website.
Uses of other information we collect and/or you provide:
We use information that we collect about you or that you provide to us, including any personal information:
To fulfill orders, returns, answer your questions, notify you about order status;
To create and maintain your account with us when you choose to create one;
To detect and prevent fraud;
To send you advertisements;
To send you newsletters when you opt-in to receive them;
To provide you with information, products, or services that you request from us;
To help maintain the safety, security, and integrity of our website, our databases and other technology assets, and business;
To carry out our obligations and enforce our rights arising from any purchase and/or other transactions between you and us, including for billing and collection;
To notify you about changes to our website or our products;
For testing, and improving our website;
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
In any other way we may describe when you choose to provide the information on this site; and
For any other purpose with your consent.
We do not sell your information: we do not sell you personally-identifiable information to third parties.
Aggregated, anonymous information: we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. This information either never included you by your personal information, or your personally identifying information has been stripped (anonymized).
Depending on where you are, you may have the right to request that we erase or “forget” you. (see our EU and Florida information below)
Correction of information; requests to erase
If you are asking about information as to yourself, to correct your information, or to tell us to forget you (or “erase you”) (see information for Florida and EU below), we will ask you to verify you are who you say you are before we process the request. We will also collect your contact information to respond to the request. We keep a record of these requests, who made the request, how and when we responded, and what information we provided.
Some states and countries have special categories of information, which may be referred to as “sensitive” information or “protected health information”. We do not collect any “sensitive” information (e.g. as to your religion, health, etc.).
Choices and opting in or out: We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information.
Our online advertising: You can opt out of receiving advertising from us by clicking here and we will process your request. Also some platforms we use to provide advertising to you may allow you to “opt out” of receiving any more advertising from us through such platform.
Newsletters: we may send you newsletters about our products if you opt-in to receiving them. Every newsletter we send to you will allow you at any time to “opt out” of receiving any more newsletters from us. You can also opt out by clicking here and we will process your request.
Continued communication after you opt-out: we may still send you correspondence about, for example, a purchase you made, or to verify who you are before we honor a request to “forget you”, to enforce our rights, and to alert you of any suspected or actual fraud or problem, whether with your payment, our site or otherwise.
Accessing and correcting your information: If you think the information we have about you is incorrect, or if it needs to be updated (for example, you have moved and have a new shipping address), we will help you do this by clicking here or when you go into your registered account but we may ask you to first verify who you are before we let you make the changes (and in some cases, we by law have to verify your identity for certain requests, as we explain for children, Florida residents and EU residents).
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, or cause the information to be incorrect.
Passwords for any users who create an account: If you register to create an account on this site, you will be asked to create a password. To best protect yourself, use unique passwords for unique accounts (do not use the same password for your Wool+Clay account as you do (e.g.) for your bank account or gmail account). Do not share your password with someone else. If you think your password or account was compromised let us know at firstname.lastname@example.org.
To our subsidiaries and affiliates;
To contractors, service providers, and other third parties we use to support our business as described in this policy (for example, to process payments and to detect fraud)
Onward transfers: to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the company about our website users or customers is among the assets transferred;
To those parties you ask us to (see the Florida and EU resident sections below); and
Other parties with your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our users or customers, or others.
Contact: When contacting us, please indicate in which country you reside.
Wool+Clay, LLC 777 Brickell Ave #500-97351, Miami, Florida 33131
Or via email: email@example.com
Or via our toll-free number: 1-877-792-1680
Wool+Clay is committed to offering a website that is accessible to the widest possible audience in compliance with ADA standards. We believe that visitors should be able to easily access our website. We have used reasonable efforts to have all our pages be accessible to screen readers, magnifiers, voice recognition software, and video captioning solutions. Our goal is to provide an enjoyable, dignified and satisfying experience each time our site is visited. If you are unable to access any element of our site or are having difficulty during your experience, we are more than happy to assist you during standard business hours. Please email firstname.lastname@example.org and we will guide you through your visit in a method best suited to your needs consistent with applicable law.